Privacy Policy

Last Updated: March 12, 2026

At Five Brothers Appliance, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you request a service, schedule a repair, or make an inquiry. This includes:

Name
Phone Number
Email Address
Service Address

2. How We Use Your Information

We use your information to provide our services, including:

Scheduling technician appointments.
Sending delivery notifications and service updates.
Responding to customer support inquiries.

3. SMS Messaging & Consent

By providing your phone number and opting in through our service forms, you consent to receive SMS messages from Five Brothers Appliance regarding your service requests, appointments, and orders.

Opt-In: Consent is obtained specifically via our website check-boxes or written service agreements.
Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.
Help: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance.
Rates: Message and data rates may apply. Message frequency varies based on your interaction with us.

4. Third-Party Sharing (Crucial for A2P Approval)

Important: Your mobile information will NOT be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access or disclosure.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Phone: 214-907-6954
Address: 4631 Airport Blvd, Austin, TX 78751 / 1032 Luke St, Irving, TX 75061