Terms & Conditions
Customer Care
Last Updated: March 12, 2026
We are committed to providing exceptional customer care and ensuring that our customers can buy with confidence. Our Customer Care section is dedicated to addressing any queries or concerns you may have. Feel free to reach out to us for any assistance or information about our products and services.
We prioritize building trust with our customers and aim to provide detailed information about our policies, services, and how to get in touch with us. Your satisfaction is our top priority.
Privacy & Safety
Welcome to Five Brothers Appliance. By accessing our website or using our services, you agree to be bound by the following terms and conditions.
1. Acceptance of Terms
By using our website, scheduling a repair, or making a purchase from Five Brothers Appliance, you agree to these Terms of Service and our Privacy Policy.
2. SMS & Communications Consent
By submitting your phone number through our website forms or during a service request, you explicitly consent to receive communications from Five Brothers Appliance via phone calls or SMS (Text Messages) regarding your inquiry, order, delivery, or service request.
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Message Frequency: Message frequency varies based on your service status.
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Consent: You acknowledge that consent is not a requirement for any purchase.
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Opt-Out: You can opt-out at any time by replying "STOP" to any of our messages.
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Rates: Standard message and data rates may apply.
3. Service & Repairs
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Appointments: While we strive to be punctual, all appointment windows are estimates. We are not liable for delays caused by traffic, weather, or previous job complications.
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Parts & Labor: Warranty information for parts and labor will be provided on your specific service invoice.
4. Limitation of Liability
To the maximum extent permitted by law, Five Brothers Appliance shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website. This includes, but is not limited to, food loss due to appliance failure or water damage during repair.
5. Accuracy of Information
We attempt to be as accurate as possible with our pricing and service descriptions. However, we do not warrant that service descriptions or other content on this site are 100% error-free.
6. Governing Law
These terms are governed by and construed in accordance with the laws of the State of Texas.
7. Contact Information
Five Brothers Appliance
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Austin Office: 4631 Airport Blvd, Austin, TX 78751
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Irving Office: 1032 Luke St, Irving, TX 75061
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Phone: 214-907-6954
Payment Methods
- Credit / Debit Cards
- PayPal
- Offline Payments